Casa Goleta
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FAQ

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Booking and Reservation

1 Is the reservation confirmed instantly?

Yes, our reservation system provides instant confirmation. Once you complete the booking process on our website, you will receive immediate confirmation of your reservation. If you have any concerns or encounter any issues, please reach out to us, and we’ll ensure your booking is promptly confirmed.

2 What is the cancellation policy?

For information on our cancellation policy, please visit our website. You’ll find detailed terms and conditions in the booking section. If you have any specific questions or need further clarification, don’t hesitate to contact us, and we’ll be glad to assist you.

3 How do I book your property?

You can easily book our property by visiting our website. Navigate to the booking section, select your desired dates, and follow the straightforward instructions to complete the reservation. If you have any questions or encounter any issues during the booking process, feel free to reach out to us, and we’ll be happy to assist you.

Check-In and Check-Out

1 How do I get the keys/access the property?

Upon arrival, our designated keyholder will be there to warmly welcome you, hand over the keys, and provide a brief tour of the house. If you have any specific arrival time or if there are changes to your schedule, please inform us in advance to ensure a seamless check-in experience.

2 Can I request early check-in or late check-out?

Yes, you can request early check-in or late check-out. We’ll do our best to accommodate your request based on availability. Please contact us in advance, and we’ll provide you with the necessary information and confirm whether the request can be accommodated for your specific dates.

3 What time is check-in and check-out?

Our standard check-in time is 15:00, and check-out is at 11:00. Please refer to your booking confirmation for specific details. If you need early check-in or late check-out, please contact us in advance, and we’ll do our best to accommodate your request, subject to availability.

Cleaning and Maintenance

1 What is your cleaning protocol?

We take the cleanliness and hygiene of our property seriously. Our cleaning protocol includes:

  1. Thorough Cleaning: Our cleaning team follows a comprehensive checklist to ensure all areas are thoroughly cleaned and sanitized between guests.
  2. High-Touch Surfaces: We pay special attention to high-touch surfaces, such as doorknobs, light switches, and remote controls, using disinfectants.
  3. Quality Cleaning Products: We use industry-standard cleaning products to maintain a clean and safe environment.
  4. Linen and Towels: All linens and towels are washed at high temperatures to ensure cleanliness.
  5. Ventilation: We ventilate the property during and after cleaning to promote fresh air circulation.

If you have any specific concerns or additional requests regarding our cleaning procedures, feel free to let us know. We want to ensure your peace of mind during your stay.

2 What amenities are available?

Our property offers a range of amenities to enhance your stay, including:

  • Washing machine
  • Smart TV
  • Free Wi-Fi
  • Microwave oven
  • Hairdryer (Fohn)
  • Cutlery and crockery
  • Linens

Feel free to make use of these during your time with us. If you have any specific questions about the amenities or need assistance during your stay, please don’t hesitate to reach out to us.

House Rules

1 Are parties or events allowed?

No, we have a no-party or event policy in place to maintain a quiet and comfortable atmosphere for all guests. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need further clarification, please feel free to contact us. Our goal is to ensure a peaceful and enjoyable stay for everyone.

2 Is there a noise policy?

As our property is situated in a residential area with neighboring houses and to ensure a peaceful environment for everyone, we kindly request that noise be kept to a minimum between 23:00 and 06:00. If you have any questions or need further clarification, feel free to reach out. We appreciate your understanding and cooperation for a harmonious stay.

3 What are the house rules?

As our valued guest, we want to ensure a pleasant stay for everyone. Please take note of the following house rules:

  1. No smoking: Smoking is not permitted inside the accommodation.
  2. Pet Policy: Well-behaved pets are welcome. Please inform us in advance.
  3. Quiet hours: Respect quiet hours between [23:00-06:00]. (take the neighbors into account)
  4. Check-in/Check-out: Standard check-in is at [15:00], and check-out is at [11:00].

For any specific guidelines or if you have questions, feel free to contact us. Your cooperation is appreciated, and we hope you have a wonderful stay!

Local Information

1 Do you provide local tips or recommendations?

You can discover our local tips and recommendations under the ‘Activities’ or ‘Blog’ section on our website. We’ve curated insights to help you explore the best of the area. Whether you’re interested in dining, attractions, or unique experiences, you’ll find valuable information there. If you have any questions or need further assistance, don’t hesitate to reach out. We want to ensure you have a wonderful and enjoyable stay!

2 What public transportation options are available?

Public transportation is easily accessible from our accommodation. A bus stop is conveniently located just 50 meters away from the house, providing convenient access to the local transit network. This makes it convenient for you to explore the area and reach nearby attractions. If you have any specific questions about public transportation or need assistance planning your routes, feel free to ask, and we’ll be happy to help!

3 Are there nearby grocery stores, restaurants, and attractions?

Absolutely! Our accommodation is conveniently located near various amenities and attractions:

  • Grocery Store: There’s an Aldi located just 750 meters away, making it easy for you to stock up on essentials.
  • Restaurants: You’ll find multiple dining options in close proximity, offering a variety of cuisines to suit your preferences.
  • Beach: Enjoy the beach, which is a mere 150 meters away. Perfect for a relaxing stroll or a day in the sun.
  • Swimming Pool: If you prefer a pool, there’s one just 50 meters away, providing a refreshing option for water activities.

Feel free to explore these nearby options to make the most of your stay. If you have any specific questions about the area or need recommendations, don’t hesitate to ask!

Property Details

1 What is the Wi-Fi password?

The Wi-Fi password for our accommodation is [ SxBz29Rf ] . feel free to ask if you have any trouble connecting. We want to ensure you have a seamless and enjoyable online experience during your stay.

2 Is smoking allowed?

To ensure the comfort of all our guests, smoking is not allowed inside the accommodation. However, designated smoking areas are available, you can use the balcony or the front garden. We appreciate your understanding and cooperation. If you have any questions regarding our smoking policy or need assistance, feel free to contact us.

3 Are pets allowed?

Yes, we welcome well-behaved pets at our accommodation. Please inform us in advance if you plan to bring a pet, and be aware of any specific pet-related guidelines or fees that may apply. If you have any questions or need clarification, feel free to reach out to us before your stay.

4 Is there parking available?

While there is no designated parking at the accommodation, you can conveniently park anywhere along the street, and there is typically ample free parking available. Guests have found it easy to find a spot. If you have any specific questions or need further information about parking, please feel free to reach out, and we’ll be happy to assist you.

5 What amenities are available?

Our property offers a range of amenities to enhance your stay, including:

  • Washing machine
  • Smart TV
  • Free Wi-Fi
  • Microwave oven
  • Hairdryer (Fohn)
  • Cutlery and crockery
  • Linens

Feel free to make use of these during your time with us. If you have any specific questions about the amenities or need assistance during your stay, please don’t hesitate to reach out to us.

Safety and Emergency

1 How do I report any issues during my stay?

If you encounter any issues during your stay, we encourage you to report them promptly so we can address them and make your experience as comfortable as possible. You can report issues by:

  1. Contacting Us: Reach out to us directly through +34613588071 or +31615400090 with a description of the problem.
  2. Emergency : For urgent matters or emergencies call 112

We are committed to resolving any concerns promptly, and your feedback is valuable to us. Your comfort and satisfaction are our priorities.

2 How do I contact you in case of an emergency?

In case of an emergency, please contact emergency services immediately by dialing the local emergency number 112.

For property-related emergencies or urgent assistance, you can reach us at +34613588071 or +31615400090. Please save this number in your contacts for quick access. Additionally, we will provide you with any specific emergency procedures or contact details upon your arrival.

Your safety is our top priority, and we are here to assist you promptly in any emergency situation.

3 What safety measures are in place (e.g., fire extinguisher, first aid kit)?

We prioritize the safety of our guests, and to that end, we have implemented several safety measures in our accommodation:

  • Fire Extinguisher: You can find a fire extinguisher conveniently located in the kitchen under the sink.
  • First Aid Kit: Our first aid kit is accessible in the kitchen, situated behind the door.

We regularly inspect and maintain these safety features to ensure they are in optimal condition. If you have any questions about safety or need assistance during your stay, please don’t hesitate to contact us. Your well-being is our top priority.

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